Alternative dispute resolution

1. Alternative dispute resolution bodies for consumer disputes

In the event of a consumer dispute, the consumer may refer the matter to an alternative dispute resolution body for consumer disputes. List of authorised bodies: Portal do Consumidor (consumer portal) — https://www.consumidor.gov.pt. Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC, the national consumer dispute information and arbitration centre) — https://www.cniacc.pt.

2. Abidon Group’s position

Abidon Group is not bound, by adhesion, to any alternative dispute resolution body for consumer disputes. This is without prejudice to the right to bring proceedings before the courts and to the mandatory arbitration regime provided for by law for consumer disputes of low economic value.

Abidon Group is the trading name of DANIEL ABIDON, UNIPESSOAL LDA, NIPC 518608450.

3. Mandatory arbitration

In consumer disputes with a value not exceeding €5,000 (the jurisdictional limit of the courts of first instance), the consumer may, by express choice, submit the dispute to mandatory arbitration at a legally authorised consumer dispute arbitration centre (article 14 of Law no. 24/96 of 31 July, the Portuguese Consumer Protection Law).

4. Competent ADR body for the area where we operate

Our head office in Alcochete and the municipalities where we work — Moita, Barreiro, Montijo, Palmela, Sesimbra and Lisbon — all lie within the Lisbon Metropolitan Area. The alternative dispute resolution body for consumer disputes with competence for this area is:

This information is for guidance only: Abidon Group is not bound to this centre by adhesion (see section 2).

5. Complaints Book (Livro de Reclamações)

You can also lodge a complaint in the electronic Complaints Book (Livro de Reclamações Eletrónico). We respond to complaints within 15 working days at most.

If you have any questions, please contact us first at geral@abidongroup.com or +351 969 497 287.

6. Legal basis

• Law no. 144/2015 of 8 September (Portugal), article 18 — information to consumers on alternative dispute resolution bodies.
• Law no. 24/96 of 31 July (Lei de Defesa do Consumidor, the Portuguese Consumer Protection Law), article 14, as amended by Law no. 63/2019 of 16 August — mandatory arbitration, at the consumer’s express choice, in consumer disputes with a value not exceeding €5,000 (the jurisdictional limit of the courts of first instance).

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